Warranty, Replacement & Refund Policy
At Bed of Roses we stand behind our products. If for any reason there is a manufacturing problem with your purchases, we offer a 1 year warranty from the order purchase date. This means we offer a replacement product or full refund less shipping and associated costs.
For a warranty application, simply complete the form below and supply via our email address kisses.bedofroses@gmail.com a video demonstrating the product fault along with the purchase receipt.
Please record a video showing the product fault in operation.
Video must contain:
(a) Video of the Wellness product clearly connected to the charger and then being removed from the charger before turning on
(b) Video of the power button being held down for 3 seconds to turn the device on
TERMS + CONDITIONS
Replacement and refunds can only be applied for on this website. Replacement and refunds can only be applied for faulty products, not for change of mind. Application form, videos of product fault and original receipt must be submitted to Bed Of Roses to be eligible for your money back or store credit (at the discretion of Bed Of Roses).
Warranty refund only applies to claims with supporting video evidence demonstrating the fault of the product which must be uploaded at the time of the claim with the claim form and associated documentation.
Application forms:
a. must be fully completed and lodged on this website;
b. will not be processed, returned or acknowledged if incomplete or incorrect.
Refund must be submitted within 12 months of order placed.
Refund Payments will be made:
a. for the amount on the original purchase receipt;
b. by refund to a Visa, Master Card, Paypal or Square related portal;
c. no cheques or other forms of refund will be used
d. within 45 days of receipt of application form, faulty product and purchase receipt
e. postage costs will not be refunded.
Bed Of Roses reserves the right to reject any application it deems inappropriate or an abuse of the offer, or the subject of fraud.
Bed Of Roses reserves the right to change these terms and conditions without prior notice.
BED OF ROSES CUSTOMER WARRANTY - ONE YEAR FROM INITIAL PURCHASE
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We provide a one year customer warranty from when you first purchased your product. After one year from your initial purchase, we have no obligation to send you replacement items, even if previous ones were sent. We will only replace items which are found to be faulty. If a product has a manufacturing defect, then you should return that product to us for a replacement of the same nature. Please retain your product packaging for the duration on the warranty period, as returns can be processed much more efficiently when the original packaging is included!
Refund Policy
If you have not opened your package and the hygiene wrapping seal has not been damaged or removed, you can return your unopened package to us and we will provide a store credit minus the cost of shipping and associated transaction fees. If an item has been used, or the plastic hygiene seal of your Bed Of Roses packaging has been opened, we cannot provide a refund - all sales are final. We’re sorry if you don’t love your wellness products, unfortunately not every product is perfect for every body, and as such we are unable to provide refunds or credits for change of mind on working products. Please feel free to reach out to our customer service team for guidance on how to best use your product. Our team are also happy to provide guidance on a different product for you.
Lost in Transit Policy
Once your order leaves the doors of our warehouses, our third party delivery teams do everything possible to meet our and your expected shipping times, however occasionally packages can go on an adventure in the postal system. If your order has not arrived by the expected date, please reach out to our customer service team on the contact us from here and we will do everything reasonably possible to locate your package. Packages can only be considered lost in transit after a specific period of time. Unfortunately these time frames are not in Bed Of Roses. If a package is deemed lost in transit, Bed Of Roses can then organise your order to be resent. Bed Of Roses will not be liable for any other expenses related to this delay in shipping times.